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  • Production and Operations Management Strategies

    Production and Operations Management Strategies

    ₱1,699.00 + VAT

    Featured Speaker: Dr. Enrico C. Mina
    TQM & Supply Management Consultant

    March 30, 2023
    9:00 AM – 12:00 NN
    *******************************************************************
    Regular Rate           Php 1,699.00 + VAT starting March 24, 2023
    Early Bird Rate        Php 1,399.00 + VAT until March 23, 2023
    Group Rate             Php 1,299.00 + VAT per pax for 5 – 14 pax
    Super Group Rate   Php 1,099.00 + VAT per pax for 15 or more pax

    Inclusive of the Webinar Session, Presentation Materials of the Speaker, and the Digital Certificate
    *******************************************************************

    Production and Operations Management Strategies

    Introduction

    All business firms exist to serve the needs and expectations of people or organizations that they have identified as customers. Satisfying customer requirements to a high degree, while charging a competitive price, provides value for money and leads to sales revenues. Maintaining such value for money over time results in customer loyalty and repeat patronage, which is the basis for business growth, market share, and profitability. Satisfying customer needs and expectations are achieved through the provision of products (for manufacturing businesses) and services (for service businesses). Producing these products or rendering these services with effectiveness (the right products/services customers desire) and efficiency (with the most productive use of scarce resources) is the primary objective of production and operations management.

    POM is at the very heart of achieving the organization’s primary mission. It must predictably transform inputs (such as materials and components, labor, supplies, machining, information, and the environment) in products/services that recipients (i.e., customers) find beneficial and for which they are therefore willing to pay. This is a complex undertaking requiring the coordinated functioning of the different but interacting and interdependent components of the production and operations process. This course discusses the basics of production and operations management.

    Learning Objectives

    At the end of this course, the participants would have been able to:

    1. Explain what production and operations management is and what it can contribute to the better management of the business and not-for-profit organizations
    2. Understand and appreciate the importance of processes and the six elements that interact with one another to make them operational
    3. Describe and explain the key operational concepts, principles, and theories that have been found to work and have great potential in helping production and operations managers to make sound, rational decisions that satisfy customer needs, wants, and expectations in an efficient and environmentally sustainable way.
    4. Adopt a total-system view of an organization’s upstream and downstream supply chains and identify the key factors for their successful and sustainable integration and coordination
    5. Explain the triple bottom line philosophy that is becoming more accepted in POM

    Course Outline

    This course is intended for operations managers, plant managers, procurement managers, distribution managers, CEOs or business owners, and corporate planners.

    1. Introduction

        A. The principal purpose of a business
        B. Customer requirements
        C. What is a process?
        D. Role of processes
        E. Process elements

    2. Process management

        A. Process Muda (waste)
        B. Process analysis using flowcharts
        C. Process revision

    3. Design of products and services

        A. The product/service development flow
        B. Preventing problems upstream rather than solving them downstream
        C. Preferring the simple to the complex
        D. Product quality dimensions

    4. Service quality

        A. The differences between products and services
        B. The Service Triangle
        C. Service gaps
        D. Dimensions of service quality

    5. Total Quality Management in operations

        A. Kaizen (continuous improvement)
        B. 5S Housekeeping and its value in operations
        C. Lean manufacturing
        D. Poka-yoke (zero defects by mistake-proofing the process)
        E. Lean Six-Sigma Quality

    6. Managing the Upstream Supply Chain

        A. Definition
        B. The tiers of upstream suppliers
        C. Identifying, qualifying, and selecting supply partners
        D. Establishing new and modern procurement practices
            1. Frequent (even daily) delivery according to an advanced schedule
            2. Treating procurement and supply management as strategic, not merely operational
            3. Conduct ABC Classification of procured items
            4. Rationalizing the supply base by reducing the number of suppliers per item
            5. Organize suppliers into a tiered structure
            6. Establish long-term partnerships with high-quality and reliable suppliers
            7. Continuously share information with suppliers
            8. Establishing clear, specific, measurable, and time-bound performance standards for suppliers and giving each regular data-based feedback
            9. Engaging in supplier development if there are lapses in Tier 1 (or even Tier 2) supplier performance
            10. Rewarding high-performing suppliers with awards and assurance of future business
            11. Entering into long-term supply contracts with high-performing, reliable suppliers
            12. Instituting automated reordering to replenish fast-moving items without overstocking
            13. Instituting Vendor Managed Inventory for suppliers that provide a large number of critical inputs
            14. Examining the possibility of Third-Party Logistics
            15. Working even with authorized distributors and agents, instead of insisting of dealing directly with manufacturers of inputs
            16. Treating key suppliers as valuable members of new product design and development teams
            17. Engaging in development of SME suppliers that show a serious willingness to improve performance
            18. Organizing suppliers into a suppliers’ association whose members practice mutual learning through benchmarking and sharing of best practices
            19. Avoiding in-house production of inputs that can be produced better, cheaper, faster, and with better support service by external suppliers

    7. Inventory Management

        A. Function of inventory
        B. Cost of keeping inventory
        C. Keep inventory as low as possible and as high as necessary
        D. Watch out for non-moving, slow-moving, and perishable/obsolescent inventory
        E. Manage your warehouses to protect the items, keep them properly stored, clearly identify their location, and make retrieval easy and convenient, while maintaining safety

    8. Managing Out-bound Logistics (Distribution)

        A. Function: bringing the products/service closer to the customers, or where the customers prefer to buy
        B. Designing the distribution channels
            1. Direct selling
            2. Two-channel Distribution
            3. Three-channel Distribution
            4. E-commerce

    9. Maintenance Management
        A. The need for maintenance
        B. Equipment performance dimensions
            1. Availability
            2. Quality yield
            3. Efficiency
            4. Overall Equipment Effectiveness
            5. Advantages of Planned Maintenance vs. Breakdown and Repair

        C. Maintenance recordkeeping and scheduling
        D. Maintenance metrics
            1. Mean Time Between Failures (MTBF)
            2. Mean Time to Repair (MTTR)

    10. Managing operational risks

        A. Identification of things that can potentially go wrong
        B. Identification of the causes of these potential problems
        C. Identification of both the probability and the seriousness of these potential problems
        D. Institution of preventive actions to reduce the probability of occurrence
        E. Institution of contingent actions to reduce the seriousness of the impact (including the identification of the trigger that will activate the contingent actions)
        F. Integration into a Risk Management Plan that must be reviewed and updated at least annually

    11. The Triple Bottom Line

        A. Economic performance
        B. Social responsibility
        C. Environmental stewardship

    Schedule

    This course can be held online over a three-hour period (9:00 AM – 12:00 NN).

     

    RESOURCE SPEAKER: Dr. Enrico C. Mina

    • Dr. Enrico C. Mina is an Associate Professor of the Ateneo de Manila University Graduate School of Business, who teaches various economics and business management courses. He has had 27 years of teaching experience, the bulk of which was at the post-graduate level at the AGSB. Dr. Mina returned three years ago from a three-year teaching engagement as Senior Lecturer at the Department of Business Studies of the Papua New Guinea University of Technology at Lae City, Morobe Province, Papua New Guinea. While there, he taught courses in basic economics and management and acted as the Director of the Executive MBA Program, which he helped conceptualize and design and in which he taught six courses.
    • Dr. Mina also has extensive experience in the business world as manager, consultant, and trainer, particularly in the areas of Total Quality Management and kaizen (continuous improvement), operations and supply chain management, and strategic management.
    • Dr. Mina is a faculty member as well at the Ateneo School of Government, teaching Applied Economics in the Public Sector. At the same time, he teaches MBA courses at the Ateneo School of Medicine and Public Health, whose curriculum seamlessly integrates medical science and management.
    • He has written and published several research papers and original cases. While at PNG University of Technology, he wrote a textbook entitled Introduction to Economics for use by the university’s Department of Open and Distance Learning’s Adult Matriculation Program. He has also been the adviser of the Governance Innovation Report (equivalent to a masteral thesis) of 24 students at the Ateneo School of Government.
    • Dr. Mina obtained his Doctor of Business Administration (DBA) degree from De La Salle University-Manila in 2011, his MBA from the Ateneo Graduate School of Business in 1979, and two undergraduate degrees (AB major in Economics and BSBA major in Management, Summa cum Laude) from De La Salle University-Manila in 1973.

    In-House Training

    We can conduct in-house training for the above program, Production and Operations Management, for your company to make it more customized to your requirements. Likewise, we can run other programs on Supply Chain Management.

    In the same vein, with our battery of seasoned Filipino trainers or speakers, training consultants and facilitators, we can conduct other employee development programs for your people configured to your preferences:

    HUMAN RESOURCE or HR

    • Basic and Advanced HR
    • Recruitment or Talent Selection
    • Onboarding
    • Training or Learning and Development
    • Job Evaluation
    • Employee Compensation and Benefits

    LABOR LAW

    • Labor Law 101
    • Flexible Work Arrangements
    • Company Policy
    • Employee Discipline
    • Administrative Hearing
    • Job Contracting

    TAXATION

    • Basic Taxation
    • All About VAT
    • Withholding Taxes
    • Tax Assessment
    • Percentage Tax
    • Legal Strategies to Reduce Tax
    • Handling B.I.R. Audit
    • Employee Benefits Tax

    ACCOUNTING

    • Basic Accounting and Bookkeeping
    • Understanding Financial Statements
    • Strengthening Your Accounting Systems
    • Internal Control
    • Accounting for Non-Accountants
    • Finance for Non-Financial Professionals

    SUPPLY CHAIN MANAGEMENT

    • Introduction to Materials Management
    • Warehouse Management
    • Inventory Planning and Control
    • Modern Procurement
    • Supply Management

    LEADERSHIP, MANAGEMENT OR SUPERVISION

    • Basic Leadership and Management Excellence
    • Supervisory Leadership Development
    • Developing Your Managerial Leadership
    • How to Bring Out the Best in People

    SALES

    • Awaken the Sales Champion in You
    • Professional Selling
    • ExSELLence
    • How to Handle Objections
    • 39 Ways to Close More Sales

    OTHER PROGRAMS

    • Customer Service
    • Telephone and Email Etiquette
    • Top Techniques to improve Collection
    • Work Attitude and Values Enhancement

     

    IMPORTANT REMINDERS

    POWERMAX WEBINARS.  As a leading online corporate training provider in Manila, Philippines, Powermax currently offers live webinars which are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site –www.powermax.ph to see our other webinars.

    LIMITED SLOTS. Limited slots are available. To avoid last-minute delays and inconveniences, we advise you to please register at the latest two days or one day before the webinar event.

    REGISTRATION. You must register or be registered by someone else to be able to join our webinars.  Webinar access links are strictly sent through email therefore make sure you indicate the right email addresses for the participants. Please indicate how many participants you wish to include before hitting the REGISTER NOW button.

    CHECK OUT. When you go to the Checkout Page, double-check the number of participants you have to register, if you change your mind or wish to make last-minute adjustments, do not forget to update your cart by clicking the UPDATE CART button.  Once everything is final, you may now click the PROCEED TO CHECK OUT button.

    BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS. On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.


    PAYMENT

    POWERMAX provides three (3) payment options:
    (1) Bank Deposit/Online Bank Transfer
    (2) G-Cash
    (3) PayPal/Credit or Debit Card Through PayPal

    Bank Deposit or Online Bank Transfer / G-Cash
    If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

    IMPORTANT:  Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

    Payment Through PayPal
    If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

    WEBINAR ACCESS LINKS.  Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead.

    POWERMAX WEBINARS.  As a leading corporate training provider, Powermax currently offers live webinars which are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site –www.powermax.ph to see our other webinars.

    A PLEASANT WEBINAR EXPERIENCE

    To ensure a pleasant webinar experience, we recommend to registrants to:

    1. Download and install the Zoom application beforehand
    2. Ensure that there is a proper internet WIFI connection
    3. Use a working webinar streaming device.

    TERMS AND CONDITIONS

    1. Definition of Terms
      • REGISTRANT – The person who has registered himself or other people for a webinar of Powermax
      • ENROLLEE(S) – The person(s) registered by the REGISTRANT
      • PAID REGISTRANT – The registrant who has paid in full for the registration of the ENROLLEE(S)
      • ATTENDEE(S) – The enrollee(s) who has / have actually attended the webinar
    2. The Official Receipts will be made available for pick up at the office of

    Powermax Consulting Group. If you need a soft copy, we can take a picture of it and send you a copy online. However, if you want the physical copy delivered to your office, you can arrange with and pay for a local courier service like Lalamove or Grab Express.

    1. Sharing of the presentation materials depends on the webinar speaker.

    (a) Some speakers willingly share their materials while others don’t.
    (b) For the speakers who are willing to share their presentation materials

    • Some prefer that the materials be sent in advance while others prefer that they be sent after the webinar
    • Some prefer that the handouts to be given to the attendees are different from the PowerPoint files that they use and will not share the PPT files

    Powermax cannot guarantee that the presentation materials of each webinar will be shared, or shared in advance, or will be the same as the PPT file of the speaker.

    1. By joining the webinar of Powermax, you consent to interviews, photography, chat recording, audio recording, video recording and its / their release, publication, exhibition, or reproduction to be used for news, web casts, testimonials or promotional purposes, telecasts, advertising, inclusion on web sites, or for any other purpose(s) that Powermax, its vendors, partners, affiliates and/or representatives deems fit to use. You release Powermax, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, computer images, video and/or or sound recordings.
    2. Attendees are not allowed to do any form of video, image or audio recording during the webinar unless with the express permission of the speaker and the management of Powermax Consulting Group.
    3. By entering the event premises (conference venue or Zoom meeting platform), you waive all rights to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken.
    4. Your registration fee entitles your enrollee(s) to a slot in a webinar you have paid for but no record of the video of the webinar will be shared.
    5. If an enrollee fails to join the webinar because Powermax fails to give the webinar link, the payment of his / her REGISTRANT will be refunded in full or if the REGISTRANT prefers, the payment will be rolled over to other webinars of his / her choice.
    6. If an enrollee advises Powermax five (5) days before the scheduled date of the webinar that he / she cannot attend it, the payment for that slot will be rolled over to another webinar. But if he / she avails of the presentation materials of that webinar (assuming the speaker has shared the materials), the payment cannot be rolled over to another webinar.
    7. If an enrollee fails to attend a webinar and also fails to advise Powermax five (5) days before the scheduled date of the webinar, the presentation materials of that webinar (assuming the speaker has shared the materials) will be given to him/her but there will be no option for rollover.
    8. If an enrollee fails to attend a webinar because of a technical glitch on his / her device but other enrollees manage to join the said webinar, there will be no liability on the part of Powermax unless it can be established that there is a clear fault by a representative of Powermax.
    9. Certificates will be given to the ATTENDEES only.
    10. Questions or clarifications about the subject matter of a webinar can only be entertained by the speakers during the holding of the webinar. After the webinar, the speaker cannot be obliged to answer them though email, Facebook chat or some other means.
    11. Unless asked by the speaker or the host to talk, the attendees should not unmute their microphone to avoid distracting the session. Anyone who persists in unmuting his / her audio, despite the reminder or warning, will be removed from the webinar session.
    12. During the webinar, the ATTENDEES are not allowed to advertise any business competitive with the business of Powermax (seminars / webinars / events) or its sister company AGFI or Advertising and Gaming Fabrication, Inc. (signages, kiosks, podiums, gaming modules like tambiolo, roleta, pachinko; sticker and tarpaulin printing; and laser cutting)
    13. We want everyone to enjoy the webinar. However, we reserve the right to remove participants whose company or business competes with the business of Powermax or who are unruly or disruptive (e.g., keeps making noise, spamming the chat, etc.) and no refund will be made.

     

    Thank you and enjoy!

    Keep safe and God Bless!

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  • Professionalism in the Workplace

    ₱1,755.00 + VAT

    Featured Speaker: Ms. Carolina D. Tan, AICI CIP
    Corporate Trainer & Online Learning Facilitator

    April 26, 2024
    9:00 AM – 12:00 NN
    *******************************************************************
    ONLINE
    REGULAR RATE      Php 1,755.00 + VAT starting April 20, 2024
    EARLY BIRD RATE  Php 1,455.00 + VAT until April 19, 2024
    GROUP RATE          Php 1,355.00 + VAT per pax for 5 – 14 pax
    SUPER GROUP RATE  Php 1,155.00 + VAT per pax for 15 or more pax
    BIRTHDAY MONTH PROMO – Free Seat  Register within Your Birthday Month with at least 2 Paid Pax @Php1,755.00+ VAT per pax  Must present proof of date of birth

    JOIN NOW PAY LATER PROMO   Pay After 30 Days from the date of the Masterclass @ Php1,955.00+ VAT per pax

    Inclusive of the Masterclass Session, the presentation materials and the Digital Certificate.
    ******************************************************************* 

    PROFESSIONALISM IN THE WORKPLACE

    Would you like to showcase the right behavior at your place of employment that convey competence and trustworthiness?

    Would you like to level up the way you carry yourself, establish a harmonious relationship and  leave a lasting reputation within your organization and across the industry?

    TODAY we are delighted to offer this public webinar strategized just for Y-O-U!

    PROGRAM OVERVIEW

    The modern office is diverse – including people from multiple walks of life all converging in one place. After you get a job, you must demonstrate to your employer and your co-workers that you are a worthy hire in every sense of the word. Yet knowing what professionalism looks like is not always easy.

    OFFICE ETIQUETTE is a set of social and professional rules that govern the way people interact with one another in career settings. Business or Corporate Etiquette is instrumental to helping advance your career. It helps that you show others the kind of values and belief systems you follow. Businesses are always on the lookout for individuals who can present themselves in a dignified manner because a great number represents the organization externally. Whether it’s interacting with clients or convincing customers, your politeness can help you create a powerful impression. In addition to showing courtesy and respect to others, you demonstrate self-control and better emotional management.

    Demonstrating PROFESSIONALISM AT THE WORKPLACE throughout your career can help you gain respect, build a network, and advance to roles with more responsibility. This trait is a vital life skill that can set you apart from others plus allow you to establish a remarkable track record within the organization and among your peers.

    “PROFESSIONALISM IN THE WORKPLACE” is indispensable! The Top 3 why’s:

    1. You are best equipped to speak for yourself, the employer and your overall brand with distinction.
    2. You are able to embody & launch a top-notch image that wins others.
    3. You are able to achieve coherence in your message, improve your work capacity & reap rewards in your profession.

    LEARNING OUTCOMES

    ✔To have a clear understanding of workplace etiquette and why it matters
    ✔To understand the role of politeness in a civilized society
    ✔To practice respect, restraint & responsibility in our undertakings with peers, superiors & clients
    ✔To arm attendees with the 7 survival tips for office politics
    ✔Be friendlier in our dealing with difficult co-workers
    ✔To be reminded of the 5 types of business etiquette as a means to establish respect & sense of pride in the company
    ✔Be refreshed of the office protocol rules you should never break
    ✔Enhance your image for a professional appearance
    ✔Be able to apply skills that will make headway for your career and professional development
    ✔Develop 3 game plans to transition attendees from rough to radiant!
    “Professional is not a label you give yourself.  It is a description
    you hope others will apply to you”
    –     David Maister

    If your actions inspire others to dream more, learn more, do more
    and become more, you are a leader
    – John Quincy Adams

    COURSE OUTLINE:

    Module 1. INTRODUCTION
    – Welcome Participants
    – Course Overview
    – Learning Outcomes

    Module 2. PROFESSIONALISM AT WORK
    – Maintaining Hierarchy & Distinguishing Roles
    – Workplace Activities that Build Rapport & Boost Morale
    – Credibility at Rise: Grow & Glow in Your Organization

    Module 3. OVERVIEW OF THE 5 TYPES OF BUSINESS ETIQUETTE
    – Your Behavior at the Office
    – Workplace Etiquette, Table Manners & Meal, Professionalism, Communication & Meeting Etiquette
    – Professionalism that Helps You Get the Job Done

    Module 4. CREATING A COMFORTABLE WORKPLACE DYNAMIC
    – Taking Action in a Toxic Environment
    – Collaborating With Difficult Co-Workers
    – The High-Powered Workplace That Supports Employee Well-Being

    Module 5. YOUR PROFESSIONAL IMAGE MATTERS
    – The 3 Levels of Business Dress
    – Grooming Essentials: Implement These Standards
    – Winsome in Appearance: Tactics to Advance Your Career

    Module 6.  YOUR PERSONAL GAME PLAN (3)

     

    RESOURCE SPEAKER:  MS. CAROLINA TAN, AICI CIP

    • One-On-One Coach
    • Group Facilitator
    • Corporate Image Consultant
    • Keynote Speaker
    • Online Trainer
    • PRC & HLURB Licensed Real Estate Broker

    Carolina is a former runway, print & commercial model for projects such as American Standard, Wella International, Sunsilk Taiwan, Coca-Cola Vietnam, Emporio Armani, Louis Vuitton, and Mastercard. She co-hosted the Philippine celebrity talk show ‘Oh No! It’s Johnny’ from 1997 to 1999. Carol is also a Cum Laude graduate of the Communication Program from the University of Santo Tomas Faculty of Arts & Letters.

    Opportunity presented itself as she ventured out into real estate project selling and became a PRC Licensed Real Estate Broker in 2006. Formerly connected with the Antel Group of Companies for ten years, she’s now with Megaworld Corporation under the Megaworld Brokers Network from 2017 to present. Carol’s extensive travel overseas in Asia, North and South America has helped shape her diplomatic experience as well as her sales work exposure with BMW Philippines from 2005 to 2007 handling the expatriate market. She’s an alumna of John Robert Powers International Manila and has been its active consultant at the school for sixteen years. Her areas of expertise evolved through the years to now include face-to-face & online coaching, consulting and soft skills business licensing to qualified clients.

    She is a Certified Image Professional (CIP) from the world’s leading and largest professional association of personal and corporate image consultants AICI (Association of Image Consultants International). In 2011 ENHANCE YOUR IMAGE Training Consultancy was formally established. She also finds joy in writing and comes up with relevant articles for AICI Global Magazine from 2014 to present.

    In 2016 Carolina accomplished another feat being the first image consultant to become the Licensed IITTI Master Instructor, from the Institute of Image Training & Testing International (IITTI) for the Republic of the Philippines. The pioneer corporate batch (Faith In God – RPM Professional & Technical Services Corporation) passed their IITTI Business Level 1 with flying colors last 31st August 2016.

    In-House Training

    We can conduct in-house training for the above program, Enhancing Work Attitude and Values, for your company to make it more customized to your requirements. Likewise, we can run other programs on Other Programs.

    In the same vein, with our battery of seasoned Filipino trainers or speakers, training consultants and facilitators, we can conduct other employee development programs for your people configured to your preferences:

    HUMAN RESOURCE or HR

    • Basic and Advanced HR
    • Recruitment or Talent Selection
    • Onboarding
    • Training or Learning and Development
    • Job Evaluation
    • Employee Compensation and Benefits

    LABOR LAW

    • Labor Law 101
    • Flexible Work Arrangements
    • Company Policy
    • Employee Discipline
    • Administrative Hearing
    • Job Contracting

    TAXATION

    • Basic Taxation
    • All About VAT
    • Withholding Taxes
    • Tax Assessment
    • Percentage Tax
    • Legal Strategies to Reduce Tax
    • Handling B.I.R. Audit
    • Employee Benefits Tax

    ACCOUNTING

    • Basic Accounting and Bookkeeping
    • Understanding Financial Statements
    • Strengthening Your Accounting Systems
    • Internal Control
    • Accounting for Non-Accountants
    • Finance for Non-Financial Professionals

    SUPPLY CHAIN MANAGEMENT

    • Introduction to Materials Management
    • Warehouse Management
    • Inventory Planning and Control
    • Modern Procurement
    • Supply Management

    LEADERSHIP, MANAGEMENT OR SUPERVISION

    • Basic Leadership and Management Excellence
    • Supervisory Leadership Development
    • Developing Your Managerial Leadership
    • How to Bring Out the Best in People

    SALES

    • Awaken the Sales Champion in You
    • Professional Selling
    • ExSELLence
    • How to Handle Objections
    • 39 Ways to Close More Sales

    OTHER PROGRAMS

    • Customer Service
    • Telephone and Email Etiquette
    • Top Techniques to improve Collection
    • Work Attitude and Values Enhancement

    IMPORTANT REMINDERS

    POWERMAX WEBINARS.  As a leading online corporate training provider in Manila, Philippines, Powermax currently offers live webinars which are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site –www.powermax.ph to see our other webinars.

    LIMITED SLOTS. Limited slots are available. To avoid last-minute delays and inconveniences, we advise you to please register at the latest two days or one day before the webinar event.

    REGISTRATION. You must register or be registered by someone else to be able to join our webinars.  Webinar access links are strictly sent through email therefore make sure you indicate the right email addresses for the participants. Please indicate how many participants you wish to include before hitting the REGISTER NOW button.

    CHECK OUT. When you go to the Checkout Page, double-check the number of participants you have to register, if you change your mind or wish to make last-minute adjustments, do not forget to update your cart by clicking the UPDATE CART button.  Once everything is final, you may now click the PROCEED TO CHECK OUT button.

    BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS. On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.

    PAYMENT

    POWERMAX provides three (3) payment options:
    (1) Bank Deposit/Online Bank Transfer
    (2) G-Cash
    (3) PayPal/Credit or Debit Card Through PayPal 

    Bank Deposit or Online Bank Transfer / G-Cash
    If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

    IMPORTANT:  Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

    Payment Through PayPal
    If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

    WEBINAR ACCESS LINKS.  Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead.

    POWER WEBINARS. Powermax live webinars are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site – www.powermax.ph to see our other webinars.

    A PLEASANT WEBINAR EXPERIENCE

    To ensure a pleasant webinar experience, we recommend to registrants to:

    1. Download and install the Zoom application beforehand
    2. Ensure that there is a proper internet WIFI connection
    3. Use a working webinar streaming device.

    TERMS AND CONDITIONS

    1. Definition of Terms
      • REGISTRANT – The person who has registered himself or other people for a webinar of Powermax
      • ENROLLEE(S) – The person(s) registered by the REGISTRANT
      • PAID REGISTRANT – The registrant who has paid in full for the registration of the ENROLLEE(S)
      • ATTENDEE(S) – The enrollee(s) who has / have actually attended the webinar
    2. The Official Receipts will be made available for pick up at the office of

    Powermax Consulting Group. If you need a soft copy, we can take a picture of it and send you a copy online. However, if you want the physical copy delivered to your office, you can arrange with and pay for a local courier service like Lalamove or Grab Express.

    1. Sharing of the presentation materials depends on the webinar speaker.

    (a) Some speakers willingly share their materials while others don’t.
    (b) For the speakers who are willing to share their presentation materials

    • Some prefer that the materials be sent in advance while others prefer that they be sent after the webinar
    • Some prefer that the handouts to be given to the attendees are different from the PowerPoint files that they use and will not share the PPT files

    Powermax cannot guarantee that the presentation materials of each webinar will be shared, or shared in advance, or will be the same as the PPT file of the speaker.

    1. By joining the webinar of Powermax, you consent to interviews, photography, audio recording, video recording and its / their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or for any other purpose(s) that Powermax, its vendors, partners, affiliates and/or representatives deems fit to use. You release Powermax, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, computer images, video and/or or sound recordings.Any form of video, image or audio recording during the webinar is not allowed unless with the express permission of the speaker and the management of Powermax Consulting Group.
    2. By entering the event premises (conference venue or Zoom meeting platform), you waive all rights to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken.
    3. Any form of video, image or audio recording during the webinar is not allowed unless with the express permission of the speaker and the management of Powermax Consulting Group.
    4. Your registration fee entitles your enrollee(s) to a slot in a webinar you have paid for but no record of the video of the webinar will be shared.
    5. If an enrollee fails to join the webinar because Powermax fails to give the webinar link, the payment of his / her REGISTRANT will be refunded in full or if the REGISTRANT prefers, the payment will be rolled over to other webinars of his / her choice.
    6. If an enrollee advises Powermax five (5) days before the scheduled date of the webinar that he / she cannot attend it, the payment for that slot will be rolled over to another webinar. But if he / she avails of the presentation materials of that webinar (assuming the speaker has shared the materials), the payment cannot be rolled over to another webinar.
    7. If an enrollee fails to attend a webinar and also fails to advise Powermax five (5) days before the scheduled date of the webinar, the presentation materials of that webinar (assuming the speaker has shared the materials) will be given to him / her but there will be no option for rollover.
    8. If an enrollee fails to attend a webinar because of a technical glitch on his / her device but other enrollees manage to join the said webinar, there will be no liability on the part of Powermax unless it can be established that there is a clear fault by a representative of Powermax.
    9. Certificates will be given to the ATTENDEES only.
    10. Questions or clarifications about the subject matter of a webinar can only be entertained by the speakers during the holding of the webinar. After the webinar, the speaker cannot be obliged to answer them though email, Facebook chat or some other means.
    11. Unless asked by the speaker or the host to talk, the attendees should not unmute their microphone to avoid distracting the session. Anyone who persists in unmuting his / her audio, despite the reminder or warning, will be removed from the webinar session.
    12. During the webinar, the ATTENDEES are not allowed to advertise any business competitive with the business of Powermax (seminars / webinars / events) or its sister company AGFI or Advertising and Gaming Fabrication, Inc. (signages, kiosks, podiums, gaming modules like tambiolo, roleta, pachinko; sticker and tarpaulin printing; and laser cutting)
    13. We want everyone to enjoy the webinar. However, we reserve the right to remove participants who are unruly or disruptive (e.g., keeps making noise, spamming the chat, etc.) and no refund will be made.

    Thank you and enjoy!

    Keep safe and God Bless!

    Add to cartDone
  • Professionalism in the Workplace

    Professionalism in the Workplace

    ₱1,755.00 + VAT

     

    Featured Speaker

    Ms. Carolina D. Tan, AICI CIP
    Corporate Trainer & Online Learning Facilitator

    September 26, 2024
    9:00 AM – 12:00 NN
    *******************************************************************
    ONLINE LEARNING SESSION
    REGULAR RATE      Php 1,755.00 + VAT starting Sept 20, 2024
    EARLY BIRD RATE  Php 1,455.00 + VAT until Sept 19, 2024
    GROUP RATE          Php 1,355.00 + VAT per pax for 5 – 14 pax
    SUPER GROUP RATE  Php 1,155.00 + VAT per pax for 15 or more pax
    BIRTHDAY MONTH PROMO – Free Seat  Register within Your Birthday Month with at least 2 Paid Pax @Php1,755.00+ VAT per pax  Must present proof of date of birth
    JOIN NOW PAY LATER PROMO   Pay After 30 Days from the date of the Masterclass @ Php1,955.00+ VAT per pax

    Inclusive of the Masterclass Session, the presentation materials and the Digital Certificate.
    ******************************************************************* 

    PROFESSIONALISM IN THE WORKPLACE

    Would you like to showcase the right behavior at your place of employment that convey competence and trustworthiness?

    Would you like to level up the way you carry yourself, establish a harmonious relationship and  leave a lasting reputation within your organization and across the industry?

    TODAY we are delighted to offer this public webinar strategized just for Y-O-U!

    PROGRAM OVERVIEW

    The modern office is diverse – including people from multiple walks of life all converging in one place. After you get a job, you must demonstrate to your employer and your co-workers that you are a worthy hire in every sense of the word. Yet knowing what professionalism looks like is not always easy.

    OFFICE ETIQUETTE is a set of social and professional rules that govern the way people interact with one another in career settings. Business or Corporate Etiquette is instrumental to helping advance your career. It helps that you show others the kind of values and belief systems you follow. Businesses are always on the lookout for individuals who can present themselves in a dignified manner because a great number represents the organization externally. Whether it’s interacting with clients or convincing customers, your politeness can help you create a powerful impression. In addition to showing courtesy and respect to others, you demonstrate self-control and better emotional management.

    Demonstrating PROFESSIONALISM AT THE WORKPLACE throughout your career can help you gain respect, build a network, and advance to roles with more responsibility. This trait is a vital life skill that can set you apart from others plus allow you to establish a remarkable track record within the organization and among your peers.

    “PROFESSIONALISM IN THE WORKPLACE” is indispensable! The Top 3 why’s:

    1. You are best equipped to speak for yourself, the employer and your overall brand with distinction.
    2. You are able to embody & launch a top-notch image that wins others.
    3. You are able to achieve coherence in your message, improve your work capacity & reap rewards in your profession.
    LEARNING OUTCOMES

    ✔To have a clear understanding of workplace etiquette and why it matters
    ✔To understand the role of politeness in a civilized society
    ✔To practice respect, restraint & responsibility in our undertakings with peers, superiors & clients
    ✔To arm attendees with the 7 survival tips for office politics
    ✔Be friendlier in our dealing with difficult co-workers
    ✔To be reminded of the 5 types of business etiquette as a means to establish respect & sense of pride in the company
    ✔Be refreshed of the office protocol rules you should never break
    ✔Enhance your image for a professional appearance
    ✔Be able to apply skills that will make headway for your career and professional development
    ✔Develop 3 game plans to transition attendees from rough to radiant!

    “Professional is not a label you give yourself.  It is a description
    you hope others will apply to you”
    –     David Maister

    If your actions inspire others to dream more, learn more, do more
    and become more, you are a leader
    – John Quincy Adams

    COURSE OUTLINE:

    Module 1. Introduction

    • Welcome Participants
    • Course Overview
    • Learning Outcomes

    Module 2. Professionalism at Work

    • Maintaining Hierarchy & Distinguishing Roles
    • Workplace Activities that Build Rapport & Boost Morale
    • Credibility at Rise: Grow & Glow in Your Organization

    Module 3. Overview of the 5 types of business etiquette

    • Your Behavior at the Office
    • Workplace Etiquette, Table Manners & Meal, Professionalism, Communication & Meeting Etiquette
    • Professionalism that Helps You Get the Job Done

    Module 4. Creating a comfortable Workplace Dynamic

    • Taking Action in a Toxic Environment
    • Collaborating With Difficult Co-Workers
    • The High-Powered Workplace That Supports Employee Well-Being

    Module 5. Your Professional Image Matters

    • The 3 Levels of Business Dress
    • Grooming Essentials: Implement These Standards
    • Winsome in Appearance: Tactics to Advance Your Career

    Module 6.  Your Personal Game Plan (3)

    RESOURCE SPEAKER:  MS. CAROLINA TAN, AICI CIP

    • One-On-One Coach
    • Group Facilitator
    • Corporate Image Consultant
    • Keynote Speaker
    • Online Trainer
    • PRC & HLURB Licensed Real Estate Broker

    Carolina is a former runway, print & commercial model for projects such as American Standard, Wella International, Sunsilk Taiwan, Coca-Cola Vietnam, Emporio Armani, Louis Vuitton, and Mastercard. She co-hosted the Philippine celebrity talk show ‘Oh No! It’s Johnny’ from 1997 to 1999. Carol is also a Cum Laude graduate of the Communication Program from the University of Santo Tomas Faculty of Arts & Letters.

    Opportunity presented itself as she ventured out into real estate project selling and became a PRC Licensed Real Estate Broker in 2006. Formerly connected with the Antel Group of Companies for ten years, she’s now with Megaworld Corporation under the Megaworld Brokers Network from 2017 to present. Carol’s extensive travel overseas in Asia, North and South America has helped shape her diplomatic experience as well as her sales work exposure with BMW Philippines from 2005 to 2007 handling the expatriate market. She’s an alumna of John Robert Powers International Manila and has been its active consultant at the school for sixteen years. Her areas of expertise evolved through the years to now include face-to-face & online coaching, consulting and soft skills business licensing to qualified clients.

    She is a Certified Image Professional (CIP) from the world’s leading and largest professional association of personal and corporate image consultants AICI (Association of Image Consultants International). In 2011 ENHANCE YOUR IMAGE Training Consultancy was formally established. She also finds joy in writing and comes up with relevant articles for AICI Global Magazine from 2014 to present.

    In 2016 Carolina accomplished another feat being the first image consultant to become the Licensed IITTI Master Instructor, from the Institute of Image Training & Testing International (IITTI) for the Republic of the Philippines. The pioneer corporate batch (Faith In God – RPM Professional & Technical Services Corporation) passed their IITTI Business Level 1 with flying colors last 31st August 2016.

    In-House Training

    We can conduct in-house training for the above program, Enhancing Work Attitude and Values, for your company to make it more customized to your requirements. Likewise, we can run other programs on Other Programs.

    In the same vein, with our battery of seasoned Filipino trainers or speakers, training consultants and facilitators, we can conduct other employee development programs for your people configured to your preferences:

    HUMAN RESOURCE or HR

    • Basic and Advanced HR
    • Recruitment or Talent Selection
    • Onboarding
    • Training or Learning and Development
    • Job Evaluation
    • Employee Compensation and Benefits

    LABOR LAW

    • Labor Law 101
    • Flexible Work Arrangements
    • Company Policy
    • Employee Discipline
    • Administrative Hearing
    • Job Contracting

    TAXATION

    • Basic Taxation
    • All About VAT
    • Withholding Taxes
    • Tax Assessment
    • Percentage Tax
    • Legal Strategies to Reduce Tax
    • Handling B.I.R. Audit
    • Employee Benefits Tax

    ACCOUNTING

    • Basic Accounting and Bookkeeping
    • Understanding Financial Statements
    • Strengthening Your Accounting Systems
    • Internal Control
    • Accounting for Non-Accountants
    • Finance for Non-Financial Professionals

    SUPPLY CHAIN MANAGEMENT

    • Introduction to Materials Management
    • Warehouse Management
    • Inventory Planning and Control
    • Modern Procurement
    • Supply Management

    LEADERSHIP, MANAGEMENT OR SUPERVISION

    • Basic Leadership and Management Excellence
    • Supervisory Leadership Development
    • Developing Your Managerial Leadership
    • How to Bring Out the Best in People

    SALES

    • Awaken the Sales Champion in You
    • Professional Selling
    • ExSELLence
    • How to Handle Objections
    • 39 Ways to Close More Sales

    OTHER PROGRAMS

    • Customer Service
    • Telephone and Email Etiquette
    • Top Techniques to improve Collection
    • Work Attitude and Values Enhancement

    IMPORTANT REMINDERS

    POWERMAX WEBINARS.  As a leading online corporate training provider in Manila, Philippines, Powermax currently offers live webinars which are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site –www.powermax.ph to see our other webinars.

    LIMITED SLOTS. Limited slots are available. To avoid last-minute delays and inconveniences, we advise you to please register at the latest two days or one day before the webinar event.

    REGISTRATION. You must register or be registered by someone else to be able to join our webinars.  Webinar access links are strictly sent through email therefore make sure you indicate the right email addresses for the participants. Please indicate how many participants you wish to include before hitting the REGISTER NOW button.

    CHECK OUT. When you go to the Checkout Page, double-check the number of participants you have to register, if you change your mind or wish to make last-minute adjustments, do not forget to update your cart by clicking the UPDATE CART button.  Once everything is final, you may now click the PROCEED TO CHECK OUT button.

    BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS. On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.

    PAYMENT

    POWERMAX provides three (3) payment options:
    (1) Bank Deposit/Online Bank Transfer
    (2) G-Cash
    (3) PayPal/Credit or Debit Card Through PayPal 

    Bank Deposit or Online Bank Transfer / G-Cash
    If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

    IMPORTANT:  Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

    Payment Through PayPal
    If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

    WEBINAR ACCESS LINKS.  Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead.

    POWER WEBINARS. Powermax live webinars are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site – www.powermax.ph to see our other webinars.

    A PLEASANT WEBINAR EXPERIENCE

    To ensure a pleasant webinar experience, we recommend to registrants to:

    1. Download and install the Zoom application beforehand
    2. Ensure that there is a proper internet WIFI connection
    3. Use a working webinar streaming device.

    TERMS AND CONDITIONS

    1. Definition of Terms
      • REGISTRANT – The person who has registered himself or other people for a webinar of Powermax
      • ENROLLEE(S) – The person(s) registered by the REGISTRANT
      • PAID REGISTRANT – The registrant who has paid in full for the registration of the ENROLLEE(S)
      • ATTENDEE(S) – The enrollee(s) who has / have actually attended the webinar
    2. The Official Receipts will be made available for pick up at the office of

    Powermax Consulting Group. If you need a soft copy, we can take a picture of it and send you a copy online. However, if you want the physical copy delivered to your office, you can arrange with and pay for a local courier service like Lalamove or Grab Express.

    1. Sharing of the presentation materials depends on the webinar speaker.

    (a) Some speakers willingly share their materials while others don’t.
    (b) For the speakers who are willing to share their presentation materials

    • Some prefer that the materials be sent in advance while others prefer that they be sent after the webinar
    • Some prefer that the handouts to be given to the attendees are different from the PowerPoint files that they use and will not share the PPT files

    Powermax cannot guarantee that the presentation materials of each webinar will be shared, or shared in advance, or will be the same as the PPT file of the speaker.

    1. By joining the webinar of Powermax, you consent to interviews, photography, audio recording, video recording and its / their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or for any other purpose(s) that Powermax, its vendors, partners, affiliates and/or representatives deems fit to use. You release Powermax, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, computer images, video and/or or sound recordings.Any form of video, image or audio recording during the webinar is not allowed unless with the express permission of the speaker and the management of Powermax Consulting Group.
    2. By entering the event premises (conference venue or Zoom meeting platform), you waive all rights to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken.
    3. Any form of video, image or audio recording during the webinar is not allowed unless with the express permission of the speaker and the management of Powermax Consulting Group.
    4. Your registration fee entitles your enrollee(s) to a slot in a webinar you have paid for but no record of the video of the webinar will be shared.
    5. If an enrollee fails to join the webinar because Powermax fails to give the webinar link, the payment of his / her REGISTRANT will be refunded in full or if the REGISTRANT prefers, the payment will be rolled over to other webinars of his / her choice.
    6. If an enrollee advises Powermax five (5) days before the scheduled date of the webinar that he / she cannot attend it, the payment for that slot will be rolled over to another webinar. But if he / she avails of the presentation materials of that webinar (assuming the speaker has shared the materials), the payment cannot be rolled over to another webinar.
    7. If an enrollee fails to attend a webinar and also fails to advise Powermax five (5) days before the scheduled date of the webinar, the presentation materials of that webinar (assuming the speaker has shared the materials) will be given to him / her but there will be no option for rollover.
    8. If an enrollee fails to attend a webinar because of a technical glitch on his / her device but other enrollees manage to join the said webinar, there will be no liability on the part of Powermax unless it can be established that there is a clear fault by a representative of Powermax.
    9. Certificates will be given to the ATTENDEES only.
    10. Questions or clarifications about the subject matter of a webinar can only be entertained by the speakers during the holding of the webinar. After the webinar, the speaker cannot be obliged to answer them though email, Facebook chat or some other means.
    11. Unless asked by the speaker or the host to talk, the attendees should not unmute their microphone to avoid distracting the session. Anyone who persists in unmuting his / her audio, despite the reminder or warning, will be removed from the webinar session.
    12. During the webinar, the ATTENDEES are not allowed to advertise any business competitive with the business of Powermax (seminars / webinars / events) or its sister company AGFI or Advertising and Gaming Fabrication, Inc. (signages, kiosks, podiums, gaming modules like tambiolo, roleta, pachinko; sticker and tarpaulin printing; and laser cutting)
    13. We want everyone to enjoy the webinar. However, we reserve the right to remove participants who are unruly or disruptive (e.g., keeps making noise, spamming the chat, etc.) and no refund will be made.

    Thank you and enjoy!

    Keep safe and God Bless!

    Add to cartDone
  • TELEPHONE AND EMAIL ETIQUETTE

    TELEPHONE AND EMAIL ETIQUETTE

    ₱1,699.00 + VAT

    Featured Speaker: Ms. Carolina D. Tan
    Licensed IITTI Instructor

    September 30, 2022
    2:00pm – 5:00pm
    *******************************************************************
    Regular Rate           Php 1,699.00 + VAT starting September 24, 2022
    Early Bird Rate        Php 1,399.00 + VAT until September 23, 2022
    Group Rate             Php 1,299.00 + VAT per pax for 5 – 14 pax
    Super Group Rate   Php 1,099.00 + VAT per pax for 15 or more pax

    Inclusive of the Webinar Session and the Digital Certificate ******************************************************************* 

    Telephone and Email Etiquette

    How do you represent yourself & your business to customers superbly via telephone communication & email etiquette?

    How do you seal your greeting, tone of voice, choice of words & close a call that ends positively with clients?

    TODAY we are pleased to offer this special online training customized just for Y-O-U!

    TELEPHONE ETIQUETTE refers to the way you use manners & tact to define yourself and the company you are standing for. How you communicate on the phone when people do not see you reflects on your professional image, and that in turn affects the competence of your organization. With proper training, you can be assured that information flows smoothly and precisely as it should be.

    EMAIL ETIQUETTE refers to the principles of behavior that one should use when writing or answering email messages. It is also known as the code of conduct for electronic communication and this depends greatly upon to whom we are writing to – friends & relatives, partners, customers, superior or subordinates. Good email etiquette reflects well on us, improves our public perception and persona plus increases the chance of a prompt and comprehensive response.

    “TELEPHONE & EMAIL ETIQUETTE” is a must-take! The Top 3 reasons:

    1. You are best equipped to represent your company and brand with excellence.
    2. You are able to live & project a professional image and voice that customers will be drawn to.
    3. You are able to achieve positive results and increase your client satisfaction rating.

    Learning Outcome:   

    • What kind of impressions are created & identifying one’s pivotal role
    • Why using proper etiquette is essential when doing business over the phone
    • How conducting telephone communication is a reflection of your competence & credibility
    • The importance of active listening when on the line with your customers
    • How to project a professional & positive attitude in every call
    • Identifying the 7 P’s of call handling excellence
    • Be reminded of email etiquette best practices & their advantages for your business
    • Develop your personal strategies to become the patient-professional for your client
    • Adapt using positive coping techniques for diffusing an irate caller & email complainant
    • Develop 3 game plans to transition participants from feeling tired to triumphant!

     

    “How a CALLER perceives their first interaction with your business is the basis for which they will forever think of your company. Make it a solid one!” 

    “Do you know that 33% of email recipients click open their inbox based on subject line alone?”

    Course Outline:

    Module 1. INTRODUCTION

    • Welcome participants
    • Course overview
    • Learning outcomes

    Module 2. LEARNING TO LISTEN

    • Top tips to improve one’s listening skills on the telephone
    • Focus, demonstrating empathy & asking questions
    • Eliminating distractions, taking notes, confirm & summarize

    Module 3. THE COMPETENT COMMUNICATOR

    • Enhancing confidence via non-verbal & verbal communication
    • Building positive client relationships through your words
    • Get to the point & how to say it

    Module 4. PROFESSIONALIZING THE TELEPHONE INTERACTION

    • Proper way of placing a call, answer calls, leave & take messages
    • Transfer, hold & how to politely end a call
    • Tips & tricks of the trade

    Module 5. EMAIL ETIQUETTE

    • Make the Right Impression on Anyone With Your Writing
    • Email Etiquette Every Professional Should Know
    • Understanding the Rules of Business Email Engagement
    • From Bad Netiquette to Perfection
    • Best Practices for Email Protocol in the Workplace

    Module 6.  YOUR PERSONAL GAME PLAN


    Featured Speaker:  Ms. Carolina D. Tan

    • One-On-One Coach
    • Group Facilitator
    • Corporate Image Consultant
    • Keynote Speaker
    • Online Trainer
    • PRC & HLURB Licensed Real Estate Broker

    Carolina is a former runway, print & commercial model for projects such as American Standard, Wella International, Sunsilk Taiwan, Coca-Cola Vietnam, Emporio Armani, Louis Vuitton and Mastercard. She co-hosted Philippine celebrity talk show ‘Oh No! It’s Johnny’ from 1997 to 1999. Carol is also a Cum Laude graduate of the Communication Program from the University of Santo Tomas Faculty of Arts & Letters.

    Opportunity presented itself as she ventured out into real estate project selling and became a PRC Licensed Real Estate Broker in 2006. Formerly connected with the Antel Group of Companies for ten years, she’s now with Megaworld Corporation under the Megaworld Brokers Network from 2017 to present. Carol’s extensive travel overseas in Asia, North and South America has helped shape her diplomatic experience as well as her sales work exposure with BMW Philippines from 2005 to 2007 handling the expatriate market. She’s an alumna of John Robert Powers International Manila and has been its active consultant at the school for sixteen years. Her areas of expertise evolved through the years to now include face-to-face & online coaching, consulting and soft skills business licensing to qualified clients.

    She is a Certified Image Professional (CIP) from the world’s leading and largest professional association of personal and corporate image consultants AICI (Association of Image Consultants International). In 2011 ENHANCE YOUR IMAGE Training Consultancy was formally established. She also finds joy in writing and comes up with relevant articles for AICI Global Magazine from 2014 to present.

    In 2016 Carolina accomplished another feat being the first image consultant to become the Licensed IITTI Master Instructor, from the Institute of Image Training & Testing International (IITTI) for the Republic of the Philippines. The pioneer corporate batch (Faith In God – RPM Professional & Technical Services Corporation) passed their IITTI Business Level 1 with flying colors last 31st August 2016.

    In-House Training

    We can conduct in-house training for the above program for your company to make it more customized to your requirements.

    In the same vein, with our battery of seasoned Filipino trainers or speakers, training consultants and facilitators, we can conduct other employee development programs for your people configured to your preferences:

    HUMAN RESOURCE or HR

    • Basic and Advanced HR
    • Recruitment or Talent Selection
    • Onboarding
    • Training or Learning and Development
    • Job Evaluation
    • Employee Compensation and Benefits

    LABOR LAW

    • Labor Law 101
    • Flexible Work Arrangements
    • Company Policy
    • Employee Discipline
    • Administrative Hearing
    • Job Contracting

    TAXATION

    • Basic Taxation
    • All About VAT
    • Withholding Taxes
    • Tax Assessment
    • Percentage Tax
    • Legal Strategies to Reduce Tax
    • Handling B.I.R. Audit
    • Employee Benefits Tax

    ACCOUNTING

    • Basic Accounting and Bookkeeping
    • Understanding Financial Statements
    • Strengthening Your Accounting Systems
    • Internal Control
    • Accounting for Non-Accountants
    • Finance for Non-Financial Professionals

    SUPPLY CHAIN MANAGEMENT

    • Introduction to Materials Management
    • Warehouse Management
    • Inventory Planning and Control
    • Modern Procurement
    • Supply Management

    LEADERSHIP, MANAGEMENT OR SUPERVISION

    • Basic Leadership and Management Excellence
    • Supervisory Leadership Development
    • Developing Your Managerial Leadership
    • How to Bring Out the Best in People

    SALES

    • Awaken the Sales Champion in You
    • Professional Selling
    • ExSELLence
    • How to Handle Objections
    • 39 Ways to Close More Sales

    OTHER PROGRAMS

    • Customer Service
    • Telephone and Email Etiquette
    • Top Techniques to improve Collection
    • Work Attitude and Values Enhancement
    • Mastering Verbal and Non-Verbal Communication

    IMPORTANT REMINDERS

    POWERMAX WEBINARS.  As a leading online corporate training provider in Manila, Philippines, Powermax currently offers live webinars which are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site –www.powermax.ph to see our other webinars.

    LIMITED SLOTS. Limited slots are available. To avoid last-minute delays and inconveniences, we advise you to please register at the latest two days or one day before the webinar event.

    REGISTRATION. You must register or be registered by someone else to be able to join our webinars.  Webinar access links are strictly sent through email therefore make sure you indicate the right email addresses for the participants. Please indicate how many participants you wish to include before hitting the REGISTER NOW button.

    CHECK OUT. When you go to the Checkout Page, double-check the number of participants you have to register, if you change your mind or wish to make last-minute adjustments, do not forget to update your cart by clicking the UPDATE CART button.  Once everything is final, you may now click the PROCEED TO CHECK OUT button.

    BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS. On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.

    PAYMENT

    POWERMAX provides three (3) payment options:
    (1) Bank Deposit/Online Bank Transfer
    (2) G-Cash
    (3) PayPal/Credit or Debit Card Through PayPal 

    Bank Deposit or Online Bank Transfer / G-Cash
    If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

    IMPORTANT:  Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

    Payment Through PayPal
    If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

    WEBINAR ACCESS LINKS.  Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead.

     

    POWER WEBINARS. Powermax live webinars are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site – www.powermax.ph to see our other webinars.

    A PLEASANT WEBINAR EXPERIENCE

    To ensure a pleasant webinar experience, we recommend to registrants to:

    1. Download and install the Zoom application beforehand
    2. Ensure that there is a proper internet WIFI connection
    3. Use a working webinar streaming device.

     

    TERMS AND CONDITIONS

    1. Definition of Terms
      • REGISTRANT – The person who has registered himself or other people for a webinar of Powermax
      • ENROLLEE(S) – The person(s) registered by the REGISTRANT
      • PAID REGISTRANT – The registrant who has paid in full for the registration of the ENROLLEE(S)
      • ATTENDEE(S) – The enrollee(s) who has / have actually attended the webinar
    2. The Official Receipts will be made available for pick up at the office of Powermax Consulting Group. If you need a soft copy, we can take a picture of it and send you a copy online. However, if you want the physical copy delivered to your office, you can arrange with and pay for a local courier service like Lalamove or Grab Express.
    3. Sharing of the presentation materials depends on the webinar speaker.

    (a) Some speakers willingly share their materials while others don’t
    (b) For the speakers who are willing to share their presentation materials

    • Some prefer that the materials be sent in advance while others prefer that they be sent after the webinar
    • Some prefer that the handouts to be given to the attendees are different from the PowerPoint files that they use and will not share the PPT files

    Powermax cannot guarantee that the presentation materials of each webinar will be shared, or shared in advance, or will be the same as the PPT file of the speaker.

    1. By joining the webinar of Powermax, you consent to interviews, photography, audio recording, video recording and its / their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or for any other purpose(s) that Powermax, its vendors, partners, affiliates and/or representatives deem fit to use. You release Powermax, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, computer images, video and/or or sound recordings.
    2. By entering the event premises (conference venue or Zoom meeting platform), you waive all rights to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken.
    3. Any form of recording and sharing of the video, image or audio of the webinar is strictly prohibited unless with the express permission of the speaker and the management of Powermax Consulting Group.
    4. Your registration fee entitles your enrollee(s) to a slot in a webinar you have paid for but no record of the video of the webinar will be shared.
    5. If an enrollee fails to join the webinar because Powermax fails to give the webinar link, the payment of his / her REGISTRANT will be refunded in full or if the REGISTRANT prefers, the payment will be rolled over to other webinars of his / her choice.
    6. If an enrollee advises Powermax five (5) days before the scheduled date of the webinar that he / she cannot attend it, the payment for that slot will be rolled over to another webinar. But if he / she avails of the presentation materials of that webinar (assuming the speaker has shared the materials), the payment cannot be rolled over to another webinar.
    7. If an enrollee fails to attend a webinar and also fails to advise Powermax five (5) days before the scheduled date of the webinar, the presentation materials of that webinar (assuming the speaker has shared the materials) will be given to him / her but there will be no option for rollover.
    8. If an enrollee fails to attend a webinar because of a technical glitch on his / her device but other enrollees manage to join the said webinar, there will be no liability on the part of Powermax unless it can be established that there is a clear fault by a representative of Powermax.
    9. Certificates will be given to the ATTENDEES only.
    10. Questions or clarifications about the subject matter of a webinar can only be entertained by the speakers during the holding of the webinar. After the webinar, the speaker cannot be obliged to answer them through email, Facebook chat or some other means.
    11. Unless asked by the speaker or the host to talk, the attendees should not unmute their microphone to avoid distracting the session. Anyone who persists in unmuting his / her audio, despite the reminder or warning, will be removed from the webinar session.
    12. During the webinar, the ATTENDEES are not allowed to advertise any business competitive with the business of Powermax (seminars / webinars / events) or its sister company AGFI or Advertising and Gaming Fabrication, Inc. (signages, kiosks, podiums, gaming modules like tambiolo, roleta, pachinko; sticker and tarpaulin printing; and laser cutting)
    13. We want everyone to enjoy the webinar. However, we reserve the right to remove participants who are unruly or disruptive (e.g., repeatedly making noise, spamming the chat, recording the webinar, etc.) and no refund will be made.

    Thank you and enjoy!

    Keep safe and God Bless!

    Add to cartDone

  • Telephone and Email Etiquette

    ₱1,755.00 + VAT

    Featured Speaker: Ms. Carolina D. Tan
    Licensed IITTI Instructor

    January 26, 2024
    2:00 PM – 5:00 PM
    *******************************************************************
    Regular Rate           Php 1,755.00 + VAT starting January 20, 2024
    Early Bird Rate        Php 1,455.00 + VAT until January 19, 2024
    Group Rate             Php 1,355.00 + VAT per pax for 5 – 14 pax
    Super Group Rate  Php 1,155.00 + VAT per pax for 15 or more pax
    Birthday Month – Free Seat  Register within Your Birthday Month with at least 2 Paid Pax @  Php1,755.00+ VAT per pax  Must present proof of date of birth
    Join Now Pay Later   Pay After 30 Days from the date of the Masterclass @ Php1,955.00+ VAT per pax
    Inclusive of the Masterclass Session, the presentation materials and the Digital Certificate.

     ******************************************************************* 

    Telephone and Email Etiquette

     

    Program Overview:

    How do you represent yourself & your business to customers superbly via telephone communication & email etiquette?

    How do you seal your greeting, tone of voice, choice of words & close a call that ends positively with clients? 

    TODAY we are pleased to offer this high-impact learning session!

    TELEPHONE ETIQUETTE refers to the way you use manners & tact to define yourself and the company you are standing for. How you communicate on the phone when people do not see you reflects on your professional image, and that in turn affects the competence of your organization. With proper training, you can be assured that information flows smoothly and precisely as it should be.    

    EMAIL ETIQUETTE refers to the principles of behavior that one should use when writing or answering email messages. It is also known as the code of conduct for electronic communication and this depends greatly upon to whom we are writing to – friends & relatives, partners, customers, superiors or subordinates. Good email etiquette reflects well on us, improves our public perception and persona plus increases the chance of a prompt and comprehensive response.

    “TELEPHONE & EMAIL ETIQUETTE” is a must-take! The Top 3 reasons:

    1. You are best equipped to represent your company and brand with excellence.
    2. You are able to live & project a professional image and voice that customers will be drawn to.
    3. You are able to achieve positive results and increase your client satisfaction rating.

    Learning Outcomes:

    • What kind of impressions are created & identifying one’s pivotal role
    • Why using proper etiquette is essential when doing business over the phone
    • How conducting telephone communication is a reflection of your competence & credibility
    • The importance of active listening when on the line with your customers
    • How to project a professional & positive attitude in every call
    • Identifying the 7 P’s of call handling excellence
    • Be reminded of email etiquette best practices & their advantages for your business
    • Develop your personal strategies to become the patient professional for your client
    • Adapt using positive coping techniques for diffusing an irate caller & email the complainant
    • Develop 3 game plans to transition participants from feeling tired to triumphant!

     

    “How a CALLER perceives their first interaction with your business is the basis for which they will forever think of your company.

    Make it a solid one!” 

    “Do you know that 33% of email recipients click open their inbox based on subject line alone?”

     

    Course Outline:

    Module 1. INTRODUCTION

    • Welcome participants
    • Course overview
    • Learning outcomes

    Module 2. LEARNING TO LISTEN

    • Top tips to improve one’s listening skills on the telephone
    • Focus, demonstrating empathy & asking questions
    • Eliminating distractions, taking notes, confirming & summarizing

    Module 3. THE COMPETENT COMMUNICATOR

    • Enhancing confidence via non-verbal & verbal communication
    • Building positive client relationships through your words
    • Get to the point & how to say it

    Module 4. PROFESSIONALIZING THE TELEPHONE INTERACTION

    • The proper way of placing a call, answering calls, leaving & taking messages
    • Transfer, hold & how to politely end a call
    • Tips & tricks of the trade

    Module 5. EMAIL ETIQUETTE

    • Make the Right Impression on Anyone With Your Writing
    • Email Etiquette Every Professional Should Know
    • Understanding the Rules of Business Email Engagement
    • From Bad Netiquette to Perfection
    • Best Practices for Email Protocol in the Workplace

    Module 6.  YOUR PERSONAL GAME PLAN


    Featured Speaker:  Ms. Carolina D. Tan

    • One-On-One Coach
    • Group Facilitator
    • Corporate Image Consultant
    • Keynote Speaker
    • Online Trainer
    • PRC & HLURB Licensed Real Estate Broker

    Carolina is a former runway, print & commercial model for projects such as American Standard, Wella International, Sunsilk Taiwan, Coca-Cola Vietnam, Emporio Armani, Louis Vuitton and Mastercard. She co-hosted Philippine celebrity talk show ‘Oh No! It’s Johnny’ from 1997 to 1999. Carol is also a Cum Laude graduate of the Communication Program from the University of Santo Tomas Faculty of Arts & Letters.

    Opportunity presented itself as she ventured out into real estate project selling and became a PRC Licensed Real Estate Broker in 2006. Formerly connected with the Antel Group of Companies for ten years, she’s now with Megaworld Corporation under the Megaworld Brokers Network from 2017 to present. Carol’s extensive travel overseas in Asia, North and South America has helped shape her diplomatic experience as well as her sales work exposure with BMW Philippines from 2005 to 2007 handling the expatriate market. She’s an alumna of John Robert Powers International Manila and has been its active consultant at the school for sixteen years. Her areas of expertise evolved through the years to now include face-to-face & online coaching, consulting and soft skills business licensing to qualified clients.

    She is a Certified Image Professional (CIP) from the world’s leading and largest professional association of personal and corporate image consultants AICI (Association of Image Consultants International). In 2011 ENHANCE YOUR IMAGE Training Consultancy was formally established. She also finds joy in writing and comes up with relevant articles for AICI Global Magazine from 2014 to present.

    In 2016 Carolina accomplished another feat being the first image consultant to become the Licensed IITTI Master Instructor, from the Institute of Image Training & Testing International (IITTI) for the Republic of the Philippines. The pioneer corporate batch (Faith In God – RPM Professional & Technical Services Corporation) passed their IITTI Business Level 1 with flying colors last 31st August 2016.

    In-House Training

    We can conduct in-house training for the above program for your company to make it more customized to your requirements.

    In the same vein, with our battery of seasoned Filipino trainers or speakers, training consultants and facilitators, we can conduct other employee development programs for your people configured to your preferences:

    HUMAN RESOURCE or HR

    • Basic and Advanced HR
    • Recruitment or Talent Selection
    • Onboarding
    • Training or Learning and Development
    • Job Evaluation
    • Employee Compensation and Benefits

    LABOR LAW

    • Labor Law 101
    • Flexible Work Arrangements
    • Company Policy
    • Employee Discipline
    • Administrative Hearing
    • Job Contracting

    TAXATION

    • Basic Taxation
    • All About VAT
    • Withholding Taxes
    • Tax Assessment
    • Percentage Tax
    • Legal Strategies to Reduce Tax
    • Handling B.I.R. Audit
    • Employee Benefits Tax

    ACCOUNTING

    • Basic Accounting and Bookkeeping
    • Understanding Financial Statements
    • Strengthening Your Accounting Systems
    • Internal Control
    • Accounting for Non-Accountants
    • Finance for Non-Financial Professionals

    SUPPLY CHAIN MANAGEMENT

    • Introduction to Materials Management
    • Warehouse Management
    • Inventory Planning and Control
    • Modern Procurement
    • Supply Management

    LEADERSHIP, MANAGEMENT OR SUPERVISION

    • Basic Leadership and Management Excellence
    • Supervisory Leadership Development
    • Developing Your Managerial Leadership
    • How to Bring Out the Best in People

    SALES

    • Awaken the Sales Champion in You
    • Professional Selling
    • ExSELLence
    • How to Handle Objections
    • 39 Ways to Close More Sales

    OTHER PROGRAMS

    • Customer Service
    • Telephone and Email Etiquette
    • Top Techniques to improve Collection
    • Work Attitude and Values Enhancement
    • Mastering Verbal and Non-Verbal Communication

    IMPORTANT REMINDERS

    POWERMAX WEBINARS.  As a leading online corporate training provider in Manila, Philippines, Powermax currently offers live webinars which are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site –www.powermax.ph to see our other webinars.

    LIMITED SLOTS. Limited slots are available. To avoid last-minute delays and inconveniences, we advise you to please register at the latest two days or one day before the webinar event.

    REGISTRATION. You must register or be registered by someone else to be able to join our webinars.  Webinar access links are strictly sent through email therefore make sure you indicate the right email addresses for the participants. Please indicate how many participants you wish to include before hitting the REGISTER NOW button.

    CHECK OUT. When you go to the Checkout Page, double-check the number of participants you have to register, if you change your mind or wish to make last-minute adjustments, do not forget to update your cart by clicking the UPDATE CART button.  Once everything is final, you may now click the PROCEED TO CHECK OUT button.

    BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS. On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.

    PAYMENT

    POWERMAX provides three (3) payment options:
    (1) Bank Deposit/Online Bank Transfer
    (2) G-Cash
    (3) PayPal/Credit or Debit Card Through PayPal 

    Bank Deposit or Online Bank Transfer / G-Cash
    If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

    IMPORTANT:  Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

    Payment Through PayPal
    If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

    WEBINAR ACCESS LINKS.  Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead.

     

    POWER WEBINARS. Powermax live webinars are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site – www.powermax.ph to see our other webinars.

    A PLEASANT WEBINAR EXPERIENCE

    To ensure a pleasant webinar experience, we recommend to registrants to:

    1. Download and install the Zoom application beforehand
    2. Ensure that there is a proper internet WIFI connection
    3. Use a working webinar streaming device.

     

    TERMS AND CONDITIONS

    1. Definition of Terms
      • REGISTRANT – The person who has registered himself or other people for a webinar of Powermax
      • ENROLLEE(S) – The person(s) registered by the REGISTRANT
      • PAID REGISTRANT – The registrant who has paid in full for the registration of the ENROLLEE(S)
      • ATTENDEE(S) – The enrollee(s) who has / have actually attended the webinar
    2. The Official Receipts will be made available for pick up at the office of Powermax Consulting Group. If you need a soft copy, we can take a picture of it and send you a copy online. However, if you want the physical copy delivered to your office, you can arrange with and pay for a local courier service like Lalamove or Grab Express.
    3. Sharing of the presentation materials depends on the webinar speaker.

    (a) Some speakers willingly share their materials while others don’t
    (b) For the speakers who are willing to share their presentation materials

    • Some prefer that the materials be sent in advance while others prefer that they be sent after the webinar
    • Some prefer that the handouts to be given to the attendees are different from the PowerPoint files that they use and will not share the PPT files

    Powermax cannot guarantee that the presentation materials of each webinar will be shared, or shared in advance, or will be the same as the PPT file of the speaker.

    1. By joining the webinar of Powermax, you consent to interviews, photography, audio recording, video recording and its / their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or for any other purpose(s) that Powermax, its vendors, partners, affiliates and/or representatives deem fit to use. You release Powermax, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, computer images, video and/or or sound recordings.
    2. By entering the event premises (conference venue or Zoom meeting platform), you waive all rights to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken.
    3. Any form of recording and sharing of the video, image or audio of the webinar is strictly prohibited unless with the express permission of the speaker and the management of Powermax Consulting Group.
    4. Your registration fee entitles your enrollee(s) to a slot in a webinar you have paid for but no record of the video of the webinar will be shared.
    5. If an enrollee fails to join the webinar because Powermax fails to give the webinar link, the payment of his / her REGISTRANT will be refunded in full or if the REGISTRANT prefers, the payment will be rolled over to other webinars of his / her choice.
    6. If an enrollee advises Powermax five (5) days before the scheduled date of the webinar that he / she cannot attend it, the payment for that slot will be rolled over to another webinar. But if he / she avails of the presentation materials of that webinar (assuming the speaker has shared the materials), the payment cannot be rolled over to another webinar.
    7. If an enrollee fails to attend a webinar and also fails to advise Powermax five (5) days before the scheduled date of the webinar, the presentation materials of that webinar (assuming the speaker has shared the materials) will be given to him / her but there will be no option for rollover.
    8. If an enrollee fails to attend a webinar because of a technical glitch on his / her device but other enrollees manage to join the said webinar, there will be no liability on the part of Powermax unless it can be established that there is a clear fault by a representative of Powermax.
    9. Certificates will be given to the ATTENDEES only.
    10. Questions or clarifications about the subject matter of a webinar can only be entertained by the speakers during the holding of the webinar. After the webinar, the speaker cannot be obliged to answer them through email, Facebook chat or some other means.
    11. Unless asked by the speaker or the host to talk, the attendees should not unmute their microphone to avoid distracting the session. Anyone who persists in unmuting his / her audio, despite the reminder or warning, will be removed from the webinar session.
    12. During the webinar, the ATTENDEES are not allowed to advertise any business competitive with the business of Powermax (seminars / webinars / events) or its sister company AGFI or Advertising and Gaming Fabrication, Inc. (signages, kiosks, podiums, gaming modules like tambiolo, roleta, pachinko; sticker and tarpaulin printing; and laser cutting)
    13. We want everyone to enjoy the webinar. However, we reserve the right to remove participants who are unruly or disruptive (e.g., repeatedly making noise, spamming the chat, recording the webinar, etc.) and no refund will be made.

    Thank you and enjoy!

    Keep safe and God Bless!

    Add to cartDone
  • Placeholder

    Telephone and Email Etiquette

    ₱1,755.00 + VAT

    Featured Speaker:
    Ms. Carolina D. Tan, AICI CIP
    Licensed IITTI Instructor

    June 21, 2024
    9:00 AM – 12:00 NN

    *******************************************************************
    ONLINE
    REGULAR RATE      Php 1,755.00 + VAT starting June 15, 2024
    EARLY BIRD RATE  Php 1,455.00 + VAT until June 14, 2024
    GROUP RATE          Php 1,355.00 + VAT per pax for 5 – 14 pax
    SUPER GROUP RATE  Php 1,155.00 + VAT per pax for 15 or more pax
    BIRTHDAY MONTH PROMO – Free Seat – Register within Your Birthday Month with at least 2 Paid Pax @Php1,755.00+ VAT per pax  Must present proof of date of birth
    JOIN NOW PAY LATER PROMO   Pay After 30 Days from the date of the Masterclass @ Php1,955.00+ VAT per pax

    Inclusive of the Masterclass Session, the presentation materials and the Digital Certificate.
    *******************************************************************

     

    Telephone and Email Etiquette

    How do you represent yourself & your business to customers superbly via telephone communication & email etiquette?

    How do you seal your greeting, tone of voice, choice of words & close a call that ends positively with clients?

    TODAY we are pleased to offer this special online training customized just for Y-O-U!

    TELEPHONE ETIQUETTE refers to the way you use manners & tact to define yourself and the company you are standing for. How you communicate on the phone when people do not see you reflects on your professional image, and that in turn affects the competence of your organization. With proper training, you can be assured that information flows smoothly and precisely as it should be.

    EMAIL ETIQUETTE refers to the principles of behavior that one should use when writing or answering email messages. It is also known as the code of conduct for electronic communication and this depends greatly upon to whom we are writing to – friends & relatives, partners, customers, superior or subordinates. Good email etiquette reflects well on us, improves our public perception and persona plus increases the chance of a prompt and comprehensive response.

    “TELEPHONE & EMAIL ETIQUETTE” is a must-take! The Top 3 reasons:

    1. You are best equipped to represent your company and brand with excellence.
    2. You are able to live & project a professional image and voice that customers will be drawn to.
    3. You are able to achieve positive results and increase your client satisfaction rating.

    Learning Outcome:   

    • What kind of impressions are created & identifying one’s pivotal role
    • Why using proper etiquette is essential when doing business over the phone
    • How conducting telephone communication is a reflection of your competence & credibility
    • The importance of active listening when on the line with your customers
    • How to project a professional & positive attitude in every call
    • Identifying the 7 P’s of call handling excellence
    • Be reminded of email etiquette best practices & their advantages for your business
    • Develop your personal strategies to become the patient-professional for your client
    • Adapt using positive coping techniques for diffusing an irate caller & email complainant
    • Develop 3 game plans to transition participants from feeling tired to triumphant!

     

    “How a CALLER perceives their first interaction with your business is the basis for which they will forever think of your company. Make it a solid one!” 

    “Do you know that 33% of email recipients click open their inbox based on subject line alone?”

    Course Outline:

    Module 1. INTRODUCTION

    • Welcome participants
    • Course overview
    • Learning outcomes

    Module 2. LEARNING TO LISTEN

    • Top tips to improve one’s listening skills on the telephone
    • Focus, demonstrating empathy & asking questions
    • Eliminating distractions, taking notes, confirm & summarize

    Module 3. THE COMPETENT COMMUNICATOR

    • Enhancing confidence via non-verbal & verbal communication
    • Building positive client relationships through your words
    • Get to the point & how to say it

    Module 4. PROFESSIONALIZING THE TELEPHONE INTERACTION

    • Proper way of placing a call, answer calls, leave & take messages
    • Transfer, hold & how to politely end a call
    • Tips & tricks of the trade

    Module 5. EMAIL ETIQUETTE

    • Make the Right Impression on Anyone With Your Writing
    • Email Etiquette Every Professional Should Know
    • Understanding the Rules of Business Email Engagement
    • From Bad Netiquette to Perfection
    • Best Practices for Email Protocol in the Workplace

    Module 6.  YOUR PERSONAL GAME PLAN


    Featured Speaker:  Ms. Carolina D. Tan

    • One-On-One Coach
    • Group Facilitator
    • Corporate Image Consultant
    • Keynote Speaker
    • Online Trainer
    • PRC & HLURB Licensed Real Estate Broker

    Carolina is a former runway, print & commercial model for projects such as American Standard, Wella International, Sunsilk Taiwan, Coca-Cola Vietnam, Emporio Armani, Louis Vuitton and Mastercard. She co-hosted Philippine celebrity talk show ‘Oh No! It’s Johnny’ from 1997 to 1999. Carol is also a Cum Laude graduate of the Communication Program from the University of Santo Tomas Faculty of Arts & Letters.

    Opportunity presented itself as she ventured out into real estate project selling and became a PRC Licensed Real Estate Broker in 2006. Formerly connected with the Antel Group of Companies for ten years, she’s now with Megaworld Corporation under the Megaworld Brokers Network from 2017 to present. Carol’s extensive travel overseas in Asia, North and South America has helped shape her diplomatic experience as well as her sales work exposure with BMW Philippines from 2005 to 2007 handling the expatriate market. She’s an alumna of John Robert Powers International Manila and has been its active consultant at the school for sixteen years. Her areas of expertise evolved through the years to now include face-to-face & online coaching, consulting and soft skills business licensing to qualified clients.

    She is a Certified Image Professional (CIP) from the world’s leading and largest professional association of personal and corporate image consultants AICI (Association of Image Consultants International). In 2011 ENHANCE YOUR IMAGE Training Consultancy was formally established. She also finds joy in writing and comes up with relevant articles for AICI Global Magazine from 2014 to present.

    In 2016 Carolina accomplished another feat being the first image consultant to become the Licensed IITTI Master Instructor, from the Institute of Image Training & Testing International (IITTI) for the Republic of the Philippines. The pioneer corporate batch (Faith In God – RPM Professional & Technical Services Corporation) passed their IITTI Business Level 1 with flying colors last 31st August 2016.

    In-House Training

    We can conduct in-house training for the above program for your company to make it more customized to your requirements.

    In the same vein, with our battery of seasoned Filipino trainers or speakers, training consultants and facilitators, we can conduct other employee development programs for your people configured to your preferences:

    HUMAN RESOURCE or HR

    • Basic and Advanced HR
    • Recruitment or Talent Selection
    • Onboarding
    • Training or Learning and Development
    • Job Evaluation
    • Employee Compensation and Benefits

    LABOR LAW

    • Labor Law 101
    • Flexible Work Arrangements
    • Company Policy
    • Employee Discipline
    • Administrative Hearing
    • Job Contracting

    TAXATION

    • Basic Taxation
    • All About VAT
    • Withholding Taxes
    • Tax Assessment
    • Percentage Tax
    • Legal Strategies to Reduce Tax
    • Handling B.I.R. Audit
    • Employee Benefits Tax

    ACCOUNTING

    • Basic Accounting and Bookkeeping
    • Understanding Financial Statements
    • Strengthening Your Accounting Systems
    • Internal Control
    • Accounting for Non-Accountants
    • Finance for Non-Financial Professionals

    SUPPLY CHAIN MANAGEMENT

    • Introduction to Materials Management
    • Warehouse Management
    • Inventory Planning and Control
    • Modern Procurement
    • Supply Management

    LEADERSHIP, MANAGEMENT OR SUPERVISION

    • Basic Leadership and Management Excellence
    • Supervisory Leadership Development
    • Developing Your Managerial Leadership
    • How to Bring Out the Best in People

    SALES

    • Awaken the Sales Champion in You
    • Professional Selling
    • ExSELLence
    • How to Handle Objections
    • 39 Ways to Close More Sales

    OTHER PROGRAMS

    • Customer Service
    • Telephone and Email Etiquette
    • Top Techniques to improve Collection
    • Work Attitude and Values Enhancement
    • Mastering Verbal and Non-Verbal Communication

    IMPORTANT REMINDERS

    POWERMAX WEBINARS.  As a leading online corporate training provider in Manila, Philippines, Powermax currently offers live webinars which are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site –www.powermax.ph to see our other webinars.

    LIMITED SLOTS. Limited slots are available. To avoid last-minute delays and inconveniences, we advise you to please register at the latest two days or one day before the webinar event.

    REGISTRATION. You must register or be registered by someone else to be able to join our webinars.  Webinar access links are strictly sent through email therefore make sure you indicate the right email addresses for the participants. Please indicate how many participants you wish to include before hitting the REGISTER NOW button.

    CHECK OUT. When you go to the Checkout Page, double-check the number of participants you have to register, if you change your mind or wish to make last-minute adjustments, do not forget to update your cart by clicking the UPDATE CART button.  Once everything is final, you may now click the PROCEED TO CHECK OUT button.

    BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS. On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.

    PAYMENT

    POWERMAX provides three (3) payment options:
    (1) Bank Deposit/Online Bank Transfer
    (2) G-Cash
    (3) PayPal/Credit or Debit Card Through PayPal 

    Bank Deposit or Online Bank Transfer / G-Cash
    If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

    IMPORTANT:  Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

    Payment Through PayPal
    If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

    WEBINAR ACCESS LINKS.  Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead.

     

    POWER WEBINARS. Powermax live webinars are designed to give you an incisive insight into a plethora of interesting and relevant topics using Zoom technology. It aims to uncork the latest updates, best practices, useful strategies, and tactics, and/or practical tips and techniques not just to widen your horizon but also to equip you with the essential knowledge and skills. Hopefully, this will also encourage you to register for the other webinars of Powermax. Just visit our site – www.powermax.ph to see our other webinars.

    A PLEASANT WEBINAR EXPERIENCE

    To ensure a pleasant webinar experience, we recommend to registrants to:

    1. Download and install the Zoom application beforehand
    2. Ensure that there is a proper internet WIFI connection
    3. Use a working webinar streaming device.

     

    TERMS AND CONDITIONS

    1. Definition of Terms
      • REGISTRANT – The person who has registered himself or other people for a webinar of Powermax
      • ENROLLEE(S) – The person(s) registered by the REGISTRANT
      • PAID REGISTRANT – The registrant who has paid in full for the registration of the ENROLLEE(S)
      • ATTENDEE(S) – The enrollee(s) who has / have actually attended the webinar
    2. The Official Receipts will be made available for pick up at the office of Powermax Consulting Group. If you need a soft copy, we can take a picture of it and send you a copy online. However, if you want the physical copy delivered to your office, you can arrange with and pay for a local courier service like Lalamove or Grab Express.
    3. Sharing of the presentation materials depends on the webinar speaker.

    (a) Some speakers willingly share their materials while others don’t
    (b) For the speakers who are willing to share their presentation materials

    • Some prefer that the materials be sent in advance while others prefer that they be sent after the webinar
    • Some prefer that the handouts to be given to the attendees are different from the PowerPoint files that they use and will not share the PPT files

    Powermax cannot guarantee that the presentation materials of each webinar will be shared, or shared in advance, or will be the same as the PPT file of the speaker.

    1. By joining the webinar of Powermax, you consent to interviews, photography, audio recording, video recording and its / their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or for any other purpose(s) that Powermax, its vendors, partners, affiliates and/or representatives deem fit to use. You release Powermax, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, computer images, video and/or or sound recordings.
    2. By entering the event premises (conference venue or Zoom meeting platform), you waive all rights to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken.
    3. Any form of recording and sharing of the video, image or audio of the webinar is strictly prohibited unless with the express permission of the speaker and the management of Powermax Consulting Group.
    4. Your registration fee entitles your enrollee(s) to a slot in a webinar you have paid for but no record of the video of the webinar will be shared.
    5. If an enrollee fails to join the webinar because Powermax fails to give the webinar link, the payment of his / her REGISTRANT will be refunded in full or if the REGISTRANT prefers, the payment will be rolled over to other webinars of his / her choice.
    6. If an enrollee advises Powermax five (5) days before the scheduled date of the webinar that he / she cannot attend it, the payment for that slot will be rolled over to another webinar. But if he / she avails of the presentation materials of that webinar (assuming the speaker has shared the materials), the payment cannot be rolled over to another webinar.
    7. If an enrollee fails to attend a webinar and also fails to advise Powermax five (5) days before the scheduled date of the webinar, the presentation materials of that webinar (assuming the speaker has shared the materials) will be given to him / her but there will be no option for rollover.
    8. If an enrollee fails to attend a webinar because of a technical glitch on his / her device but other enrollees manage to join the said webinar, there will be no liability on the part of Powermax unless it can be established that there is a clear fault by a representative of Powermax.
    9. Certificates will be given to the ATTENDEES only.
    10. Questions or clarifications about the subject matter of a webinar can only be entertained by the speakers during the holding of the webinar. After the webinar, the speaker cannot be obliged to answer them through email, Facebook chat or some other means.
    11. Unless asked by the speaker or the host to talk, the attendees should not unmute their microphone to avoid distracting the session. Anyone who persists in unmuting his / her audio, despite the reminder or warning, will be removed from the webinar session.
    12. During the webinar, the ATTENDEES are not allowed to advertise any business competitive with the business of Powermax (seminars / webinars / events) or its sister company AGFI or Advertising and Gaming Fabrication, Inc. (signages, kiosks, podiums, gaming modules like tambiolo, roleta, pachinko; sticker and tarpaulin printing; and laser cutting)
    13. We want everyone to enjoy the webinar. However, we reserve the right to remove participants who are unruly or disruptive (e.g., repeatedly making noise, spamming the chat, recording the webinar, etc.) and no refund will be made.

    Thank you and enjoy!

    Keep safe and God Bless!

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